TERMS OF SERVICE / PUBLIC OFFER FOR DELYBOX SERVICES
Last updated: May 15, 2026
These Terms of Service / Public Offer (the "Terms") govern services provided through https://delybox.world (the "Website") by Bestseller Group USA, LLC ("Company", "we", "us" or "Service Provider").
Company details: Bestseller Group USA, LLC, 900 N Federal Hwy, Ste 306, Hallandale, FL 33009, USA; Mailing Address: 643 S Prospect Ave, Apt 203, Redondo Beach, CA 90277, USA; Federal Tax ID Number: 35-2773986.
By placing an order, submitting a product link, confirming a quote, paying an invoice or payment link, using the Website, communicating with our support team for an order, or otherwise requesting our services, you (the “Customer”) accept these Terms and agree to be bound by them. If you act on behalf of an entity, you represent that you have authority to bind that entity.
1. Subject matter and services1.1. At the Customer’s request, the Company provides purchase-assistance and order-support services, which may include: receiving a link or description of a product selected by the Customer; calculating the estimated total cost of purchase; arranging payment to a seller or marketplace; charging a service fee and other applicable expenses; and organizing subsequent international shipment of the purchased item to the address provided by the Customer.
1.2. The Company is not the manufacturer of the goods and, unless expressly stated otherwise, is not the original retail seller or marketplace. International delivery is performed by independent logistics providers, carriers, postal operators, customs brokers, warehouse operators and other third parties.
1.3. Orders may be placed through the Website, support chat, email, messengers or other official communication channels indicated on the Website. The Customer must provide the product link, model, size, color, quantity, recipient information, delivery address and any other information reasonably required to process the order.
1.4. The Customer is solely responsible for verifying, before payment, that the requested product may lawfully be purchased, paid for, exported, imported, transported and delivered to the destination country, and that it is not prohibited, restricted, dangerous, counterfeit, infringing or subject to special permits.
1.5. The Company may refuse, cancel or suspend any order involving prohibited or restricted goods, unsafe goods, products requiring special permits, suspected sanctions/export-control violations, intellectual-property infringement, fraud, money laundering, abusive behavior, inaccurate information, non-payment, or other compliance concerns.
2. Compliance with U.S. and other applicable laws2.1. The Customer agrees to comply with all applicable U.S. federal and state laws and regulations, as well as laws of the countries of purchase, transit and destination, including customs, import/export, sanctions, consumer protection, hazardous materials, transportation, tax and intellectual-property rules.
2.2. Depending on the order, applicable rules may include, without limitation: Section 5 of the Federal Trade Commission Act (15 U.S.C. § 45); the Florida Deceptive and Unfair Trade Practices Act (Fla. Stat. §§ 501.201–501.213); the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435), to the extent applicable; U.S. Customs and Border Protection rules; Office of Foreign Assets Control (OFAC) sanctions regulations; U.S. Export Administration Regulations (15 C.F.R. Parts 730–774); U.S. Department of Transportation hazardous materials rules (49 C.F.R. Parts 171–180); aviation dangerous goods rules where applicable; and applicable intellectual-property laws.
2.3. The Company may request additional information, documents, invoices, recipient details, customs descriptions, product composition data, end-use confirmations, identification information or payment verification to comply with legal, carrier, bank, payment, tax, customs, sanctions, fraud-prevention or security requirements.
3. Order process3.1. The Customer submits a product link and required specifications. The Company calculates the estimated purchase cost, service fee, currency conversion/payment costs and other agreed expenses, then sends the Customer a quote and/or payment link.
3.2. Unless separately agreed, the Company’s base service fee for purchase-assistance services is 10% of the purchase-related expenses. A different service fee may be agreed individually for a specific order.
3.3. After receiving payment for the purchase stage, the Company arranges the purchase or payment to the seller or marketplace. The purchase-assistance service is deemed performed, in the purchase part, when the Company confirms that the purchase has been placed or paid for for the Customer’s order.
3.4. After the goods are received, weighed, measured and prepared for shipment, the Company or its logistics partner calculates the international shipping cost. The Company may send a second payment link for delivery costs. The shipment-organization service is deemed performed when the goods are transferred to the international delivery service or carrier for shipment to the Customer’s address.
3.5. Final weight, dimensions, packaging requirements and shipping price may differ from preliminary estimates. If the shipping price changes after measurement or packaging, the Company will send an updated calculation. Delivery timelines start after all information and required payments are received.
3.6. The Company may provide additional services listed on the Website or agreed individually, such as consolidation, deconsolidation, removal of printed materials, photo report, quality check, storage, repacking or other services. The Company may introduce, modify or discontinue additional services by updating the Website or notifying Customers through official channels.
4. Delivery, timing and storage4.1. Delivery periods stated on the Website or in communications are estimates in business days unless expressly stated as guaranteed. The day an item is accepted for shipment is not counted unless the carrier’s rules provide otherwise.
4.2. The Company will use commercially reasonable efforts and a reasonable basis for shipping-related representations. If the FTC Mail, Internet, or Telephone Order Merchandise Rule applies to a particular transaction, shipment-delay notices and refunds/consents will be handled in accordance with that Rule to the extent required.
4.3. Shipments are accepted in packaged form and handled by number of parcels/places unless a separate inspection or photo service is ordered. The Company does not test functionality, verify completeness, assemble goods, provide product-quality advice or guarantee consumer properties of goods sold by independent sellers.
4.4. Packaging must match the nature of the contents and normal conditions of ground and air transportation. The Company is not liable for damage, leakage, loss or refusal caused by inadequate packaging, inaccurate item description, prohibited contents, or the Customer’s failure to disclose material information.
4.5. The Customer agrees that the Company, logistics partners, carriers, customs brokers, security personnel and competent government authorities may inspect, scan, open or verify shipments when required for security, customs, carrier, safety, sanctions, legal or anti-fraud purposes.
4.6. Unless otherwise stated, free storage is provided for 8 calendar days after the Company or its logistics partner notifies the Customer that a shipment is ready, awaiting information, awaiting payment or otherwise requires the Customer’s action. After that period, paid storage may apply. If the Customer does not pay, collect, provide information, or authorize shipment within a reasonable period after notice, the Company may dispose of, return or sell the shipment as permitted by law and carrier/storage rules; amounts paid for goods and delivery are not refundable to the extent services and expenses have already been incurred.
5. Payments5.1. Payment is made by non-cash methods approved by the Company, including payment links, card payments, bank transfer, payment-service providers or other methods indicated by the Company. The Company may require prepayment for all or part of an order.
5.2. The total price may include the item price, seller fees, taxes charged by the seller, currency conversion/payment costs, bank or payment-service fees, Company service fee, packaging, insurance/declared value, shipping, customs brokerage, storage, return, readdressing, disposal and other agreed costs.
5.3. Duties, import taxes, customs fees, destination-country charges, carrier surcharges and other amounts imposed by authorities or third parties are the Customer’s responsibility unless expressly included in the Company’s paid quote.
5.4. The Company may provide discounts, special rates or individual terms. Such terms apply only to the specific order or period for which they are granted.
6. Customer obligations· provide complete, accurate and lawful information and documents;
· pay all agreed amounts on time;
· not request purchase or shipment of prohibited, restricted, unsafe, counterfeit or infringing goods;
· verify importability, exportability and delivery restrictions before payment;
· keep account credentials and payment links secure;
· use Company details, payment links and communication channels only for lawful order-related purposes;
· pay return, readdressing, storage, customs, disposal and other costs caused by incorrect or incomplete information, refusal to accept delivery, customs refusal, non-payment or other Customer-side reasons;
· notify the Company promptly of cancellation requests, delivery issues, defects, loss, damage or changes in recipient information.
7. Cancellations, returns and claims7.1. If an order is canceled before purchase, the Company may refund or credit the remaining amount after deducting payment-service fees, currency-conversion costs and other expenses already incurred.
7.2. If the product has already been purchased, return or cancellation is possible only if allowed by the seller/marketplace and technically possible. The Customer bears seller return fees, shipping, taxes, currency conversion/payment costs and Company expenses incurred, unless mandatory law provides otherwise.
7.3. Claims regarding quantity, completeness, visible damage or loss upon receipt must be sent to the Company through official contacts within 10 business days after delivery, together with photos/videos of unpacking, packaging, tracking data, value confirmation and other available evidence. Carrier and logistics claims may be subject to shorter deadlines and proof requirements under carrier rules.
7.4. If a shipment cannot be delivered because of incorrect address, customs refusal, refusal to pay duties, recipient unavailability or other Customer/recipient-side reasons, the Customer must pay return, readdressing, storage or disposal costs. If return is objectively impossible, the shipment may be disposed of without refund, and services will be considered properly performed to the extent permitted by law.
8. Liability8.1. To the maximum extent permitted by applicable law, the Company is liable only for direct, actual, documented damages caused by the Company’s proven fault, and not for indirect, incidental, consequential, special, punitive or exemplary damages, lost profits, loss of business, loss of goodwill, loss of data or losses caused by third-party sellers, marketplaces, carriers, customs authorities, payment systems or other independent third parties.
8.2. For purchase-assistance services, the Company’s liability is limited to the service fee actually paid to the Company for the relevant order, unless mandatory applicable law requires a different amount.
8.3. For shipment-organization services, the Company’s liability is limited to the amount actually paid to the Company for the relevant shipment-organization service, unless a higher amount is confirmed by additional insurance/declared value purchased for that shipment or mandatory applicable law requires otherwise.
8.4. The Company is not liable for delays, refusal, seizure, detention, return, destruction, customs charges or penalties caused by prohibited/restricted goods, inaccurate descriptions, incomplete documents, sanctions/export restrictions, destination-country rules, carrier rules or decisions by government authorities.
8.5. Nothing in these Terms limits liability that cannot be limited under applicable law.
9. Force majeureNeither party is liable for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, acts of government, war, civil unrest, sanctions, embargoes, epidemics, strikes, transport disruptions, customs delays, cyber incidents affecting third-party providers, payment-system failures, carrier disruptions or other force-majeure events.
10. Electronic communications and marketing10.1. The Customer agrees to communicate electronically through the Website, email, messengers, support chats, payment links and other official channels. Electronic signatures, confirmations, consents and records may be used in accordance with the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.), the Florida Electronic Signature Act (Fla. Stat. § 668.001 et seq.) and other applicable electronic-transaction laws.
10.2. The Customer may receive service messages related to orders, payments, delivery, security, legal notices and support. Marketing messages will be sent and opt-out choices handled in accordance with the CAN-SPAM Act, TCPA where applicable, and other applicable laws.
11. Intellectual propertyAll trademarks, logos, service marks, trade names, Website content, software, documentation, design elements and other intellectual-property objects on the Website are owned by the Company or its licensors and are protected by U.S. copyright, trademark, unfair-competition and other applicable laws. The Customer receives no rights except the limited right to use the Website for lawful order-related purposes.
12. Governing law and jurisdictionThese Terms and all non-contractual obligations arising out of or related to them are governed by the laws of the United States and, to the extent not preempted by federal law, the laws of the State of Florida, without regard to conflict-of-laws rules. The parties agree that any dispute not resolved by negotiations shall be brought exclusively in the state courts located in Broward County, Florida, or, if federal jurisdiction exists, in the United States District Court for the Southern District of Florida. The Customer consents to personal jurisdiction and venue in those courts.
13. Changes to these TermsThe Company may update these Terms by posting a new version on the Website. The version applicable to an order is generally the version in effect when the order is placed or accepted, unless mandatory law or a separately agreed writing requires otherwise. Continued use of the Website after publication of updated Terms means acceptance of the updated Terms for future orders.
These Terms of Service / Public Offer (the "Terms") govern services provided through https://delybox.world (the "Website") by Bestseller Group USA, LLC ("Company", "we", "us" or "Service Provider").
Company details: Bestseller Group USA, LLC, 900 N Federal Hwy, Ste 306, Hallandale, FL 33009, USA; Mailing Address: 643 S Prospect Ave, Apt 203, Redondo Beach, CA 90277, USA; Federal Tax ID Number: 35-2773986.
By placing an order, submitting a product link, confirming a quote, paying an invoice or payment link, using the Website, communicating with our support team for an order, or otherwise requesting our services, you (the “Customer”) accept these Terms and agree to be bound by them. If you act on behalf of an entity, you represent that you have authority to bind that entity.
1. Subject matter and services1.1. At the Customer’s request, the Company provides purchase-assistance and order-support services, which may include: receiving a link or description of a product selected by the Customer; calculating the estimated total cost of purchase; arranging payment to a seller or marketplace; charging a service fee and other applicable expenses; and organizing subsequent international shipment of the purchased item to the address provided by the Customer.
1.2. The Company is not the manufacturer of the goods and, unless expressly stated otherwise, is not the original retail seller or marketplace. International delivery is performed by independent logistics providers, carriers, postal operators, customs brokers, warehouse operators and other third parties.
1.3. Orders may be placed through the Website, support chat, email, messengers or other official communication channels indicated on the Website. The Customer must provide the product link, model, size, color, quantity, recipient information, delivery address and any other information reasonably required to process the order.
1.4. The Customer is solely responsible for verifying, before payment, that the requested product may lawfully be purchased, paid for, exported, imported, transported and delivered to the destination country, and that it is not prohibited, restricted, dangerous, counterfeit, infringing or subject to special permits.
1.5. The Company may refuse, cancel or suspend any order involving prohibited or restricted goods, unsafe goods, products requiring special permits, suspected sanctions/export-control violations, intellectual-property infringement, fraud, money laundering, abusive behavior, inaccurate information, non-payment, or other compliance concerns.
2. Compliance with U.S. and other applicable laws2.1. The Customer agrees to comply with all applicable U.S. federal and state laws and regulations, as well as laws of the countries of purchase, transit and destination, including customs, import/export, sanctions, consumer protection, hazardous materials, transportation, tax and intellectual-property rules.
2.2. Depending on the order, applicable rules may include, without limitation: Section 5 of the Federal Trade Commission Act (15 U.S.C. § 45); the Florida Deceptive and Unfair Trade Practices Act (Fla. Stat. §§ 501.201–501.213); the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435), to the extent applicable; U.S. Customs and Border Protection rules; Office of Foreign Assets Control (OFAC) sanctions regulations; U.S. Export Administration Regulations (15 C.F.R. Parts 730–774); U.S. Department of Transportation hazardous materials rules (49 C.F.R. Parts 171–180); aviation dangerous goods rules where applicable; and applicable intellectual-property laws.
2.3. The Company may request additional information, documents, invoices, recipient details, customs descriptions, product composition data, end-use confirmations, identification information or payment verification to comply with legal, carrier, bank, payment, tax, customs, sanctions, fraud-prevention or security requirements.
3. Order process3.1. The Customer submits a product link and required specifications. The Company calculates the estimated purchase cost, service fee, currency conversion/payment costs and other agreed expenses, then sends the Customer a quote and/or payment link.
3.2. Unless separately agreed, the Company’s base service fee for purchase-assistance services is 10% of the purchase-related expenses. A different service fee may be agreed individually for a specific order.
3.3. After receiving payment for the purchase stage, the Company arranges the purchase or payment to the seller or marketplace. The purchase-assistance service is deemed performed, in the purchase part, when the Company confirms that the purchase has been placed or paid for for the Customer’s order.
3.4. After the goods are received, weighed, measured and prepared for shipment, the Company or its logistics partner calculates the international shipping cost. The Company may send a second payment link for delivery costs. The shipment-organization service is deemed performed when the goods are transferred to the international delivery service or carrier for shipment to the Customer’s address.
3.5. Final weight, dimensions, packaging requirements and shipping price may differ from preliminary estimates. If the shipping price changes after measurement or packaging, the Company will send an updated calculation. Delivery timelines start after all information and required payments are received.
3.6. The Company may provide additional services listed on the Website or agreed individually, such as consolidation, deconsolidation, removal of printed materials, photo report, quality check, storage, repacking or other services. The Company may introduce, modify or discontinue additional services by updating the Website or notifying Customers through official channels.
4. Delivery, timing and storage4.1. Delivery periods stated on the Website or in communications are estimates in business days unless expressly stated as guaranteed. The day an item is accepted for shipment is not counted unless the carrier’s rules provide otherwise.
4.2. The Company will use commercially reasonable efforts and a reasonable basis for shipping-related representations. If the FTC Mail, Internet, or Telephone Order Merchandise Rule applies to a particular transaction, shipment-delay notices and refunds/consents will be handled in accordance with that Rule to the extent required.
4.3. Shipments are accepted in packaged form and handled by number of parcels/places unless a separate inspection or photo service is ordered. The Company does not test functionality, verify completeness, assemble goods, provide product-quality advice or guarantee consumer properties of goods sold by independent sellers.
4.4. Packaging must match the nature of the contents and normal conditions of ground and air transportation. The Company is not liable for damage, leakage, loss or refusal caused by inadequate packaging, inaccurate item description, prohibited contents, or the Customer’s failure to disclose material information.
4.5. The Customer agrees that the Company, logistics partners, carriers, customs brokers, security personnel and competent government authorities may inspect, scan, open or verify shipments when required for security, customs, carrier, safety, sanctions, legal or anti-fraud purposes.
4.6. Unless otherwise stated, free storage is provided for 8 calendar days after the Company or its logistics partner notifies the Customer that a shipment is ready, awaiting information, awaiting payment or otherwise requires the Customer’s action. After that period, paid storage may apply. If the Customer does not pay, collect, provide information, or authorize shipment within a reasonable period after notice, the Company may dispose of, return or sell the shipment as permitted by law and carrier/storage rules; amounts paid for goods and delivery are not refundable to the extent services and expenses have already been incurred.
5. Payments5.1. Payment is made by non-cash methods approved by the Company, including payment links, card payments, bank transfer, payment-service providers or other methods indicated by the Company. The Company may require prepayment for all or part of an order.
5.2. The total price may include the item price, seller fees, taxes charged by the seller, currency conversion/payment costs, bank or payment-service fees, Company service fee, packaging, insurance/declared value, shipping, customs brokerage, storage, return, readdressing, disposal and other agreed costs.
5.3. Duties, import taxes, customs fees, destination-country charges, carrier surcharges and other amounts imposed by authorities or third parties are the Customer’s responsibility unless expressly included in the Company’s paid quote.
5.4. The Company may provide discounts, special rates or individual terms. Such terms apply only to the specific order or period for which they are granted.
6. Customer obligations· provide complete, accurate and lawful information and documents;
· pay all agreed amounts on time;
· not request purchase or shipment of prohibited, restricted, unsafe, counterfeit or infringing goods;
· verify importability, exportability and delivery restrictions before payment;
· keep account credentials and payment links secure;
· use Company details, payment links and communication channels only for lawful order-related purposes;
· pay return, readdressing, storage, customs, disposal and other costs caused by incorrect or incomplete information, refusal to accept delivery, customs refusal, non-payment or other Customer-side reasons;
· notify the Company promptly of cancellation requests, delivery issues, defects, loss, damage or changes in recipient information.
7. Cancellations, returns and claims7.1. If an order is canceled before purchase, the Company may refund or credit the remaining amount after deducting payment-service fees, currency-conversion costs and other expenses already incurred.
7.2. If the product has already been purchased, return or cancellation is possible only if allowed by the seller/marketplace and technically possible. The Customer bears seller return fees, shipping, taxes, currency conversion/payment costs and Company expenses incurred, unless mandatory law provides otherwise.
7.3. Claims regarding quantity, completeness, visible damage or loss upon receipt must be sent to the Company through official contacts within 10 business days after delivery, together with photos/videos of unpacking, packaging, tracking data, value confirmation and other available evidence. Carrier and logistics claims may be subject to shorter deadlines and proof requirements under carrier rules.
7.4. If a shipment cannot be delivered because of incorrect address, customs refusal, refusal to pay duties, recipient unavailability or other Customer/recipient-side reasons, the Customer must pay return, readdressing, storage or disposal costs. If return is objectively impossible, the shipment may be disposed of without refund, and services will be considered properly performed to the extent permitted by law.
8. Liability8.1. To the maximum extent permitted by applicable law, the Company is liable only for direct, actual, documented damages caused by the Company’s proven fault, and not for indirect, incidental, consequential, special, punitive or exemplary damages, lost profits, loss of business, loss of goodwill, loss of data or losses caused by third-party sellers, marketplaces, carriers, customs authorities, payment systems or other independent third parties.
8.2. For purchase-assistance services, the Company’s liability is limited to the service fee actually paid to the Company for the relevant order, unless mandatory applicable law requires a different amount.
8.3. For shipment-organization services, the Company’s liability is limited to the amount actually paid to the Company for the relevant shipment-organization service, unless a higher amount is confirmed by additional insurance/declared value purchased for that shipment or mandatory applicable law requires otherwise.
8.4. The Company is not liable for delays, refusal, seizure, detention, return, destruction, customs charges or penalties caused by prohibited/restricted goods, inaccurate descriptions, incomplete documents, sanctions/export restrictions, destination-country rules, carrier rules or decisions by government authorities.
8.5. Nothing in these Terms limits liability that cannot be limited under applicable law.
9. Force majeureNeither party is liable for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, acts of government, war, civil unrest, sanctions, embargoes, epidemics, strikes, transport disruptions, customs delays, cyber incidents affecting third-party providers, payment-system failures, carrier disruptions or other force-majeure events.
10. Electronic communications and marketing10.1. The Customer agrees to communicate electronically through the Website, email, messengers, support chats, payment links and other official channels. Electronic signatures, confirmations, consents and records may be used in accordance with the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.), the Florida Electronic Signature Act (Fla. Stat. § 668.001 et seq.) and other applicable electronic-transaction laws.
10.2. The Customer may receive service messages related to orders, payments, delivery, security, legal notices and support. Marketing messages will be sent and opt-out choices handled in accordance with the CAN-SPAM Act, TCPA where applicable, and other applicable laws.
11. Intellectual propertyAll trademarks, logos, service marks, trade names, Website content, software, documentation, design elements and other intellectual-property objects on the Website are owned by the Company or its licensors and are protected by U.S. copyright, trademark, unfair-competition and other applicable laws. The Customer receives no rights except the limited right to use the Website for lawful order-related purposes.
12. Governing law and jurisdictionThese Terms and all non-contractual obligations arising out of or related to them are governed by the laws of the United States and, to the extent not preempted by federal law, the laws of the State of Florida, without regard to conflict-of-laws rules. The parties agree that any dispute not resolved by negotiations shall be brought exclusively in the state courts located in Broward County, Florida, or, if federal jurisdiction exists, in the United States District Court for the Southern District of Florida. The Customer consents to personal jurisdiction and venue in those courts.
13. Changes to these TermsThe Company may update these Terms by posting a new version on the Website. The version applicable to an order is generally the version in effect when the order is placed or accepted, unless mandatory law or a separately agreed writing requires otherwise. Continued use of the Website after publication of updated Terms means acceptance of the updated Terms for future orders.
